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Issue Tracking softwares Comparision

An issue tracking system (also trouble ticket system or support ticket system) is a computer software that manages and maintains lists of issues, needed by an organization.
Recently I needed to provide feature comparision for free Issue Tracking softwares. The softwares are evaluated according to a set of features that are on the left side of table.


Spiceworks
JIRA
GLPI
Email support
Yes
Yes
Yes
Active Directory Management
Yes
No
No
IT purchasing management
Yes
No
Yes
Knowledge Base
Yes
Yes
Yes
Network Inventory
Yes
No
Yes
IT Asset Management
Yes
No
Yes
IT Audit Software
Yes
Yes
No
SQL Server Management
Yes
No
No
Add-ons
Yes
Yes
Yes
Price
Free
Free for 30 days
Free
Feedback
Yes
Yes
No
Reporting
Yes
Yes
Yes
Custom Workflow
No
Yes
No
Network Mapping
Yes
No
Yes
Issue Tracking
Yes
Yes
Yes
Recognition
Won 15 awards
Security holes found in 2010
None

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